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Right of withdrawal (returns and refunds)
Right of withdrawal (returns and refunds)
The Customer has the right to withdraw from the contract within 14 days from the day on which the Customer, or a third party designated by the Customer, (i) received the product or (ii), in the case of a purchase of several products delivered separately under a single order, received the last product.
To exercise the right of withdrawal, you must inform Clinita Srl, with registered office in Zero Branco (Treviso), Via Bertoneria 39, by contacting Customer Service at customersupport@clinita.it and stating “Returns and Refunds” as the reason for contact. Provide your order number and follow the instructions you will be given in order to complete the procedure. To meet the withdrawal deadline, it is sufficient to send your request before the withdrawal period expires.
Should the Customer decide to withdraw, all payments made will be refunded, including delivery costs (with the exception of any supplementary costs arising from the choice of a type of delivery other than standard delivery, which is the least expensive option offered), without undue delay and in any case no later than 14 days from the day on which Clinita Srl is informed of the decision to withdraw. Such refunds will be made using the same means of payment used for the initial transaction, unless the Customer requests a refund to a different means of payment: in that case, any additional costs arising from the different means of payment chosen will be borne by the Customer. The refund may be withheld until the goods have been received, or until the Customer has supplied evidence of having sent the goods back, whichever is the earlier.
If the Customer has received the product, they are asked to return it to Clinita Srl without undue delay and, in any case, within 14 days from the day on which the withdrawal was communicated. The deadline is met if the Customer sends the goods back before the 14-day period has expired. The purchased item must be returned in the same condition in which it was received, new and unused, in its original packaging, undamaged and complete in all its parts (including documentation and accessories), together with the sales receipt and any free gifts.
The direct costs of returning the goods shall be borne by the Customer.
The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Returns for defective or non-conforming products
If the Customer has received an incorrect or damaged product, they are asked to indicate this as the reason for the return when submitting the online return request, following the same procedure described in the paragraphs above. You will be asked to upload one or more images of the defect found, and you will receive a confirmation e-mail with instructions on how to proceed with the shipment.
Legal guarantee of conformity
The products sold on the Site are covered by the legal guarantee for lack of conformity provided for by Articles 128 et seq. of the Italian Consumer Code. The guarantee lasts 2 (two) years from delivery of the product and is available to consumers only. The lack of conformity must become apparent within 2 years of delivery and must be reported to Clinita Srl within 2 (two) months of the date of discovery, failing which the right is forfeited. In the case of products liable to expire before two years from delivery, the guarantee applies if the defect becomes apparent before the expiry date shown on the product. For full details of the remedies available (repair, replacement, price reduction or termination of the contract), please refer to Article 11 of the Terms and Conditions of Sale.